A great experience can feel effortless. But usually, there’s a lot happening behind the scenes to make it feel that way.

In this ReleVant Minute, Debbie McGrath sits down with Colton Chia, General Manager of Grace Anne II Lodge, spend some time on the water as they talk about what goes into the guest experience. Colton shares how they plan well before guests arrive, personalize each stay and pay attention to the small details along the way.

A lot of it comes down to being prepared, paying attention and making things feel easy for the guest.